Get the Best Value with The Charter Bundle^®

CHARTER TV^® IN DIGITAL

How does Charter select the channel lineups?

A. Charter considers a number of factors that determine which channels to include in its lineup. Some things that affect Charter programming selection include popularity, cost, availability of channel space, and how the addition of this channel will contribute to the variety of offerings.

I’m not receiving all the channels I am paying for. What should I do?

A. If you’re not receiving channels above channel 13, check your main menu set up and make sure it is set to ‘Cable’ CATV mode. If you are set to ‘TV,’ ‘Air,’ or ‘Antenna,’ your menu is set up incorrectly. Another problem may be that your remote is skipping past channels that you do receive. If this is the case, access your TVs main menu and select the ‘Auto-Tune’ or ‘Auto-Program’ option. Note* It takes up to 30 minutes for this automatic channel setup to process.

I’m a renter. How do I request the installation of extra outlets?

A. Charter requires written authorization from property management to install and/or move outlets.

How do coaxial and fiber optic cables differ?

A. Charter requires written authorization from property management to install and/or move outlets.

CHARTER INTERNET^®

Is it possible to use all of my Charter services at once?

A. Yes. You can use your Charter Internet, Charter TV and Charter Phone service simultaneously.

What Internet speeds does Charter offer?

A. There are a combination of Internet offers which range from 3 Mbps with Lite to 100 Mbps with Ultra.

What are the system requirements? Is Charter Internet compatible with both the personal computer and a Mac?

A. Yes, both. Here are our system requirements:

Windows 98 S.P.2/ME/2000/XP

• Processor: 233MHz Pentium or compatible; 300MHz Pentium or greater recommended
• Memory: 64MB; 128MB or greater recommended
• Hard disk: 100MB; 250MB or greater recommended
• Internet Browser: Internet Explorer 5.5; Internet Explorer 6.0 recommended
• Drive: Must have a working CD-ROM Drive

Windows 98 S.P.2/ME/2000/XP

• Processor: 233MHz Pentium or compatible; 300MHz Pentium or greater recommended
• Memory: 64MB; 128MB or greater recommended
• Hard disk: 100MB; 250MB or greater recommended
• Internet Browser: Internet Explorer 5.5; Internet Explorer 6.0 recommended
• Drive: Must have a working CD-ROM Drive

CHARTER PHONE^® UNLIMITED

How does Charter Phone use Voice over Internet Protocol (VoIP) technology?

A. Unlike other VoIP providers, calls travel over Charter’s private network, which means you can have phone service without an Internet connection. With Charter, your calls never rely on the public Internet, which can affect performance. Because of this, we are able to offer our telephone subscribers a Quality of Service Guarantee.

How clear is Charter Phone reception?

A. The sound quality of Charter Phone service is equal to that of traditional telephone service. Although many Charter telephone service subscribers have said that the sound quality is noticeably better!

When switching to Charter Phone, do I need to get a new phone and phone number?

A. No. You may retain your existing touch-tone phone and phone number when transferring from another provider to Charter telephone service, at your existing residence. The only exception to this rule is in certain cases, subscribers moving from one location to another may not be able to transport their existing number to a new residence. To find out how this may affect you, call us toll-free and a trained service representative can help you.

Do I need to cancel my current telephone service before coming over to Charter?

A. No. Once you are ready to make the switch, simply order your Charter through BuyCharter.com, and we will handle the transfer of service. Please note: if you cancel service before ordering with us, you may lose your existing phone number.

Does Charter Phone Service require the purchase of additional equipment?

A. No. Charter Phone works with the telephones, wires and jacks you already have. As part of your package with Charter, we will install a Multimedia Terminal Adaptor (MTA), or telephone modem, for communication with the Charter network.

Will I have to sign a service contract to subscribe to Charter Phone?

A. No. In fact, we offer you a 30-day money-back guarantee.

Will my Charter Phone service be interrupted if there is a power outage?

A. Because Charter Phone service requires electricity to run, your telephone service will be interrupted when there is a power outage. However, you can prepare in advance with a battery-slotted MTA and a battery backup.

What will the installation of the battery-slotted MTA and backup source accomplish for me?

A. You will get up to eight hours of standby time and up to five hours of talk time, if your power fails. Ask your Charter customer service representative for an upgrade that includes this in your package.

How will Charter Phone service function with my monitored security system?

A. Charter Phone works with most monitored alarm systems. Of course, it is always recommended that you test operation and communication once your Phone service has been installed.

How will switching to Charter Phone Service affect the way my information appears in the phone book?

A. Your directory listing will not be affected when you make the switch to Charter, unless your phone number changes or you requests a non-published and non-listed number.

Is Charter Phone 911-compliant?

A. Yes. In fact, Charter provides Enhanced 911 services, just as conventional telephone service providers do. In the event that you have an emergency – police, fire, or ambulance – just dial 911 (nine-one-one). When you do, your call will be directed to the nearest public safety dispatcher and your address is included with your call identification information so that emergency services can be dispatched instantly.